SimpleGeo & Urban Airship Acquisition FAQ
Q: Who is Urban Airship (UA)?
A: Urban Airship is the leading maker of tools that brands use to engage consumers on mobile. For more information please go to http://urbanairship.com
Q: Why did UA acquire SimpleGeo (SG)?
A: SimpleGeo and Urban Airship have had a partnership since last summer. In our partnership discussions, we quickly realized that the power of both companies together resulted in products neither company could offer on its own, or in short, the whole is greater than the sum of its parts.
Q: How will I benefit from this acquisition?
A: The combined company will bring push notifications, in-app purchasing, subscriptions, context and geo-location together on a single platform that gives brands what they need to make the most sense and money from their mobile/local strategies.
Q: You announced some joint products in July, saying they would be out in the fall – is this that? Is it still coming this fall?
A: As we began building the products from our joint announcement it became obvious that there was a bigger opportunity. We are undertaking a more comprehensive combination of our product lines which will include the majority of what we previously announced, but in a much more streamlined and effective way for our users. We’re eager to get these new products in front of our users and will be providing advance information to key customers. Look for a more complete product announcement about general availability in early 2012.
Q: Is this going to slow down the roadmap for feature X (at either company)?
A: We’ve made commitments at both companies to our customers about specific additions to our product lines, and intend to honor those. The combined engineering team will also focus on new efforts in parallel.
Q: I just need to store lots of location data, how does this affect me?
A: You can continue to use SimpleGeo’s existing products as they are available today. We will be making some product and pricing changes which we will announce in early 2012. If you have a specific use-case you want to talk to us about please don’t hesitate to contact us directly if you’re unsure about its future support. Our contact form is the best place to do so - http://urbanairship.com/company/contact/
Q: I was about to signup for SG, but now I don’t know – will you change this on me in 3 months?
A: We will be making some changes to the Products and Pricing, but will make every effort to honor existing installations and setups. If you have a specific use-case you want to talk to us about please don’t hesitate to contact us directly if you’re unsure about its future support. Our contact form is the best place to do so - http://urbanairship.com/company/contact/
Q: Are you going to keep the same SG Products as they have now?
A: These are likely to change in some way but we won’t have more information until early 2012. We’ll make every effort to honor current commitments and make the transition easy and cost effective for clients of SimpleGeo.
Q: How does this impact the SG deal with Factual? Is that data still available?
A: We don’t anticipate any changes to the types of data available within current SG products. If that changes, our customers will be the first to know. Look for new product announcements in early 2012.
Q: I have contributed open source code to SG projects, who owns that now?
A: UA is a strong proponent of Open Source, any contributions you’ve made will be honored under the contribution agreement you agreed to with SG.
Q: Are you still going to keep projects open sourced?
A: UA strives to open source as much code as makes sense, and we will continue that tradition.
Q: Where can I get support for SG products that are live in my app now?
A: Please continue to make use of the current SimpleGeo support forums and emails. As we begin the process of combining these communities, we’ll let you know in advance of any changes in the location of support resources.
Q: Are you going to raise the prices?
A: It’s too early for us to know how we may chance the products or prices. We will communicate any changes well in advance to our customers and plan to have more information available in early 2012.
Q: I am a customer of both UA & SG, do I need to change anything? Will I still get two bills? Who is the ultimate billing entity?
A: You do not need to change anything right now. We will combine the billing process at some point, and we will communicate any changes to existing account holders with plenty of time to make the change. Until then continue to use the systems as you have been.
Q: I have UA and/or SG libraries embedded within my app, do I need to upgrade to a new combined one? Keep using the old stuff?
A: We likely will combine these libraries but you don’t need to do anything yet. We’ll let you know what the best upgrade path is when it’s available, and will make the combination as seamless as possible.
Q: What happens to SimpleGeo’s SF offices?
A: Urban Airship remains headquartered in Portland. The San Francisco office is located in SOMA – a booming location for mobile startups, and we fully intend to keep it open and continue to add engineering talent.
Q: SG/UA has a bad bug Y, when are you going to fix that?
A: We hate bugs too! Please continue to follow up with our support channels on issues that are affecting you, and we will always do our best to resolve it. If you’re not happy, we’re not happy.
Q: Where do I go if I have a question?
A: Please continue to use the existing support and contact forms and forums for each product (http://support.urbanairship.com and http://simplegeo.com/help). We’ll handle making sure the message gets to the right person, so no need to change your contacts.
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